Handmade Product
Please note that some of our products and working processes are handmade, which may result in minor imperfections. We strive to ensure the highest quality in our products.
Shipping Policy
Processing Time
All orders are processed within 7 business days. Orders are not shipped on weekends or holidays.
Shipping Method
We offer the following shipping method
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Standard Shipping: within 4 weeks
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Express Shipping: within 2 weeks
Shipping Charges
Shipping charges are calculated at checkout based on your location and chosen shipping method.
Return Policy
Returns
You may return most new, unopened items within 7 days of delivery for a full refund. To be eligible for a return:
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The item must be in its original condition.
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You must have the receipt or proof of purchase.
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Please note that returns do not include minor imperfections typical of handmade products.
Non-Returnable Items
Certain items cannot be returned, including:
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Gift cards
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Downloadable software products
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Opened or used items
Return Process
To initiate a return, please contact us at pasteitt@stater.com.hk with your order number and reason for return. We will provide you with instructions on how to return your item.
Refunds
Refunds will be processed within 14 days of receiving the returned item. The refund method will be discussed with the client and confirmed via email.
Contact Information
If you have any questions, please contact us at pasteitt@stater.com.hk